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The Opportunity
Legal teams in large companies sit at the intersection of volume and risk: they must respond quickly to high‑stakes requests while maintaining accuracy and compliance.
High workload on critical requests
The Legal Department handle more than 100 requests every day - from public prosecutors, courts, and internal stakeholders - each demanding staff attention and careful validation against internal systems and rules.
No scalability, growing bottlenecks
As demand grew, the department became a bottleneck. Every request required manual reading, data retrieval, and response drafting, making it hard to scale without adding headcount and increasing pressure on the team.
Limited visibility and control over patterns
Requests arrived via email in varying formats, and exceptions were handled case by case. There was no consolidated view of why requests failed, which patterns were most frequent, or how process changes were affecting throughput and accuracy over time.
The Solution
DareData deployed GenOS Supervisor as the orchestration layer for legal request handling, turning a manual email‑driven process into a governed, measurable workflow.
Incoming requests are captured automatically, normalised, and routed through a standard pipeline. GenOS retrieves the relevant information from NOS’s internal systems, applies the agreed legal and operational rules, and drafts responses for the straightforward cases. When confidence is high and all checks pass, the request is handled end to end without human intervention.
When the system is uncertain, it escalates the case to a lawyer with the proposed answer, underlying data, and reasoning path attached, so review starts from a concrete suggestion rather than a blank screen. Legal staff stay in control of edge cases and policy decisions, while the system absorbs the repetitive work.
Every step is logged inside GenOS Supervisor. The team can see which requests flowed straight through, which required review, and which patterns are causing most escalations or failures. Over time, feedback from human decisions is used to refine rules and behaviour, so the workflow handles more of the volume while keeping compliance and oversight intact.
The Impact
The impact of GenOS Supervisor on NOS’s Legal Department is visible on two levels.
On the productivity side, what was once a fully manual process is now largely automated. The team saves around 640 hours of work each week, roughly 128 hours per day. GenOS responds correctly to about 90% of inquiries without needing manual review, leaving only the remaining 10% for human intervention.
On the governance and experience side, the department now has visibility and control over the entire workflow. Lawyers can track performance in real time, understand how the system reaches its answers, and continuously refine rules and behaviour. This balance of automation and oversight builds trust: AI handles the volume, while humans retain authority over edge cases and policy.
Freed from repetitive tasks, the Legal team can dedicate more time to complex matters and process improvement. Clients receive faster responses with the same level of quality, and the department is better positioned to scale without linearly increasing headcount.
