Automating Legal Request Handling
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Automating Legal Request Handling
We built an AI platform to ease the burden on NOS’s Legal Department
Telco
10.26.2025
640 hours saved
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High workload
The Legal Department handled more than 100 requests every day, each demanding staff attention
No scalability
Growing demand turned the department into a bottleneck, slowing down overall processes
Delayed responses
Clients faced longer waiting times, lowering satisfaction and trust in the service
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